Ordering
Information
DOWNLOAD OUR ORDER FORM IN
PDF
FORMAT ( Adobe
Reader required )
OR
MICROSOFT
WORD FORMAT
- Please include item code, description, quantity, and colour if applicable
- Email order to sales@wicksandwax.com
***We do not suggest sending your credit card number by email, but if you
would like to submit your order by email you can phone us or ask us to phone
you for your card details
- Send by FAX to (604)294-1231
- Placed by PHONE to (604)294-1232 or within Canada
to 1-800-940-1232
Wicks & Wax
3072 Beta Avenue
Burnaby, B.C.
V5G 4K4 Canada
- We accept Visa, Mastercard & American Express.
- We do not ship COD or accept personal checks.
- We do not have a catalogue available.
- Please include your full mailing address including postal/zip code and
phone #. Wicks & Wax is not responsible for lost or misdirected orders due
to incomplete or inaccurate information.
Terms Of Sale
- All orders must be prepaid prior to shipping.
- All billing is in Canadian currency - Universal
Currency Converter will help you to approximate how much your order will
cost in other currencies
- Items on back order must be re-ordered - we do not keep a list of back
ordered items.
- In Canada orders are shipped prepaid by Canada Post Expedited service
(visit Canada
Post to see rates). In the unlikely event that your shipment is not
received or is received damaged, please notify us immediately so we may file a
claim with the carrier.
- Orders to the USA are shipped by Expedited Post (a division of Canada Post)
unless otherwise requested.
- Where applicable, all brokerage fees, duty, taxes, and handling charges
will be the responsibility of the customer (applies to orders outside of
Canada).
- Beeswax sheets are not normally shipped in cold weather. This is usually
between October and April of any given year. Should a customer request beeswax
sheets be shipped during this time, Wicks & Wax will not guarantee the
product won't be damaged before it reaches the customer and therefore assumes no
liability in shipping.
- All orders are subject to a $5.00 Handling fee. This does not include
shipping which is determined by weight & destination - please contact us
for a shipping quote.
- There are no refunds on Fragrances or Beeswax sheets.
- There is a 20% restocking fee on returned items.
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