Ordering Information

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Please include item code, description, quantity, and colour if applicable

We are not accepting phone orders, please submit your order by one of the methods below:

Email order to sales@wicksandwax.com
***We do not suggest sending your credit card number by email, but if you would like to submit your order by email you can ask us to phone you for your card details***
Send by FAX to (604)294-1231

Sent by Post Mail to:

Wicks & Wax

2565 Eastbrook Parkway

Burnaby, B.C.

V5C 5W2 Canada

We accept Visa, Mastercard, American Express & PayPal

We do not ship COD or accept personal checks.

We do not have a catalogue available.

Please include your full mailing address including postal/zip code and phone #. Wicks & Wax is not responsible for lost or misdirected orders due to incomplete or inaccurate information.

Terms Of Sale

All orders must be prepaid prior to shipping.

All billing is in Canadian currency - Universal Currency Converter will help you to approximate how much your order will cost in other currencies

Items on back order must be re-ordered - we do not keep a list of back ordered items.

In Canada orders are shipped prepaid by Canada Post Expedited service (visit Canada Post to see rates) or UPS Standard. In the unlikely event that your shipment is not received or is received damaged, please notify us immediately so we may file a claim with the carrier.

Orders to the USA are shipped by Expedited Post (a division of Canada Post) or UPS Standard unless otherwise requested.

Where applicable, all brokerage fees, duty, taxes, and handling charges will be the responsibility of the customer (applies to orders outside of Canada).

Beeswax sheets are not normally shipped in cold weather. This is usually between October and April of any given year. Should a customer request beeswax sheets be shipped during this time, Wicks & Wax will not guarantee the product won't be damaged before it reaches the customer and therefore assumes no liability in shipping.

All orders are subject to a $5.00 Handling fee. This does not include shipping which is determined by weight & destination - please contact us for a shipping quote.

There are no refunds on Fragrances or Beeswax sheets.

Wholesale Customers: there is a 20% restocking fee on returned items.

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