DOWNLOAD OUR ORDER FORM IN
FORMAT ( Adobe
Reader required )
- Please include item code, description, quantity, and colour if applicable
We are not
accepting phone orders, please submit your order by one of the methods below:
Wicks & Wax
2565 Eastbrook Parkway
V5C 5W2 Canada
- Email order to firstname.lastname@example.org
***We do not suggest sending your credit card number by email, but if you
would like to submit your order by email you can ask us to phone
you for your card details***
- Send by FAX to (604)294-1231
- We accept Visa, Mastercard, American Express & PayPal
- We do not ship COD or accept personal checks.
- We do not have a catalogue available.
- Please include your full mailing address including postal/zip code and
phone #. Wicks & Wax is not responsible for lost or misdirected orders due
to incomplete or inaccurate information.
Terms Of Sale
- All orders must be prepaid prior to shipping.
- All billing is in Canadian currency - Universal
Currency Converter will help you to approximate how much your order will
cost in other currencies
- Items on back order must be re-ordered - we do not keep a list of back
- In Canada orders are shipped prepaid by Canada Post Expedited service
Post to see rates) or UPS Standard. In the unlikely event that your shipment is not
received or is received damaged, please notify us immediately so we may file a
claim with the carrier.
- Orders to the USA are shipped by Expedited Post (a division of Canada Post)
or UPS Standard unless otherwise requested.
- Where applicable, all brokerage fees, duty, taxes, and handling charges
will be the responsibility of the customer (applies to orders outside of
- Beeswax sheets are not normally shipped in cold weather. This is usually
between October and April of any given year. Should a customer request beeswax
sheets be shipped during this time, Wicks & Wax will not guarantee the
product won't be damaged before it reaches the customer and therefore assumes no
liability in shipping.
- All orders are subject to a $5.00 Handling fee. This does not include
shipping which is determined by weight & destination - please contact us
for a shipping quote.
- There are no refunds on Fragrances or Beeswax sheets.
- Wholesale Customers: there is a 20% restocking fee on returned